Oliver Wyman's 2018 MRO survey marked a significant jump in the number of participants who selected advancements in Technology as one of the main industry trends. But would just using advanced technology help the industry in getting the benefits it expects? 

Technology today would be ineffective without the data foundation that maximises the advantage of using that technology. The first step for MRO organisations is to build a Digital item, part, product, service master data systems of record to be used by the consuming technology. Not only does this master data need to be Digital, but also it needs to be cloud-based to ensure future readiness and compatibility to the very technologies (AI, ML, Blockchain) that it will serve.